Job Title: Housing Retention Worker (Full-Time Contract up to March 31, 2027)

Department: Housing 

Reports To: Housing Manager and Team Lead, Opening Doors Durham (ODD)

Hours of Work: 8:30 a.m. – 4:30 p.m.

Application Deadline: November 11, 2026

Community Development Council Durham (CDCD) is an independent, not-for-profit social planning organization that has been working to enhance the quality of life for individuals, families and communities in Durham for over 55 years. We organize a variety of research, community development and social planning initiatives as well as administer and deliver front line social service programs. Please visit us at www.cdcd.org for more information.

• Using client-centered, anti-oppression, anti-racism, trauma-informed, gender-based analysis plus+ and strength-based approaches, build relationships and establish rapport with existing community partners, vendors, staff and volunteers.
• Maintain confidentiality and privacy protection measures for all community partners, vendors, staff, volunteers and clients
• Promote a high-functioning teamwork environment that is inclusive, harmonious, cooperative, efficient and productive.
• Participate in promoting a positive workplace culture through agency committee membership and departmental activities
• Work closely with the Landlord Engagement Specialists and CDCD's Housing team.
• Actively collaborate with and support Housing Workers in Durham Region to access Opening Doors Program support on behalf of tenants
• Attend and participate in progress updates and case conferencing meetings with multi-disciplinary teams for the Opening Doors tenants within your caseload
• Advocate for and support mediation processes that are scheduled between tenants and landlords, with the aim of helping clients save and retain their housing while promoting positive tenant/landlord relations
• Maintain confidentiality and privacy protection for the tenant.
• Provide regular communication with all parties involved
• Conduct regular check ins with clients in the Opening Doors Program to ensure that their tenant responsibilities are being met
• Maintain client files, ensuring confidentiality
• Provide referrals and resources to individuals or families that assist with problem-solving and address immediate needs.
• Prepare cheque requisitions.
• Process program-related invoices and receipts to maintain proper financial reporting.
• Actively participate in and contribute to Opening Doors Program evaluation processes.
• Assist clients with filling out HSP, OWs, COHB, and OSDP applications and gathering documentation.
• Apply and adhere to all program and governance policies
• Ensures that workplace conduct, and activities are in accordance with the Occupational Health & Safety Act.
• Participate in promoting a positive workplace culture through agency committee membership and departmental activities
• Perform other administrative or program-related duties as assigned by Manager or Team Lead, Landlord Engagement, Opening Doors and Housing Retention.

Qualifications

• Post-secondary degree/certification in Social Services with experience in housing and community development – or a combination of education and experience.
• Minimum 2 years relevant experience in a community-based setting, in a housing sector.
• Thorough knowledge of intake and assessment procedures, good knowledge of the Residential Tenancies Act and Landlord and Tenant Board is preferred.
• Experience in dealing with landlords, tenant disputes and eviction notices is an asset.
• Knowledge of gender-based violence, anti-oppression, anti-racism principles and trauma-informed and strength-based approaches is required.
• Must be an excellent problem solver and have a strong ability to prioritize case load of multiple service users that are dealing with complex needs.
• Must be a good communicator and presenter with the ability to take and record notes.
• Demonstrates understanding of the Durham Region social service sector and issues faced by equity-deserving and equity-seeking populations we serve.
• Experience in conflict resolution, de-escalation, referral and advocacy for clients.
• Demonstrated ability to work in a fast-paced, team environment.
• Possesses working knowledge of current Windows Operating System, Microsoft Office Suite (Word, Excel, and PowerPoint). 
• Must possess a valid Ontario driver’s license (Class G), access to use of a vehicle and insurance with the ability to work in a variety of settings
• Legally entitled to work in Canada

Job Title: Overnight Client Support Worker(Part-Time)

Department: Humanitarian Response- Durham Reception Centre

Reports To: Manager, Durham Humanitarian Response Program

Hours of Work: Overnight Shift (20 hours per week, 11:00 pm to 7:00 am), weekends when required

Location: 533 Kingston Rd, Pickering, ON L1V 3N7

Application Deadline: November 12, 2026

Community Development Council Durham (CDCD) is an independent, not-for-profit social planning organization that has been working to enhance the quality of life for individuals, families and communities in Durham for over 55 years. We organize a variety of research, community development and social planning initiatives as well as administer and deliver front line social service programs. Please visit us at www.cdcd.org for more information.

• Using client-centered, anti-oppression, anti-racism, trauma-informed, gender-based analysis plus+ and strength-based approaches, build relationships and establish rapport with existing community partners, vendors, staff and volunteers.
• Maintain confidentiality and privacy protection measures for all community partners, vendors, staff, volunteers and clients
• Promote a high-functioning teamwork environment that is inclusive, harmonious, cooperative, efficient and productive.
• Participate in promoting a positive workplace culture through agency committee membership and departmental activities
• Provide information on CDCD and DHRP services and keeping accurate intake records.
• Ensure clients are safe during the night and respond appropriately to any emergent matters
• Determine and respond to clients’ needs and provide support that is appropriate for each individual client
• Respond promptly to any health and safety concerns involving residents or staff, in accordance with established protocols and standards. Ensure all incidents are accurately documented, reported and escalated to the DHRP Manager and CDCD’s Senior management team as required.
• Reply to emails and draft written correspondence to inquiries made.
• Produce and maintain forms and templates for Centre use as required
• Perform data entry, client tracking, database maintenance and overall statistics collection.
• Ensure established service standards and customer service excellence are maintained.
• Provide coordinated administrative functions for the Centre’s program staff, and management team and partners.
• Update and maintain Outlook calendar schedules and client appointments for assigned staff.
• Ensure the onsite DHRP’s approved promotional materials are posted and updated.
• Ensure set up and arrangement of meeting rooms required to be used for programming during daytime operations
• Assist the Manager of DHRP with establishing and maintaining a centralized filing system.
• Monitor and update IT equipment inventory, office supplies and client welcome/exit packages
• Other duties as assigned.

Qualifications

• High School diploma and/or post-secondary education.   
• 2-3 years related experience in customer service roles, preferably non-profit sector/Employment Resource Centre/community services.   
• Ability to manage calendars, coordinate meetings, prioritize tasks, and handle multiple, overlapping deadlines. 
• Experience working with people from various cultural, ethnic, and socio-economic backgrounds. 
• Strong computer skills, specifically proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) E-mail and Newsletter publication. 
• Strong proficiency in the use of virtual platforms such as MS Teams and Zoom 
• Ability to take initiative and be a strong self-starter who takes responsibility and is accountable for actions/decisions 
• Results oriented, proactive, and resourceful with a quality-standards approach 
• Able to create and navigate excel spreadsheets and Access Database 
• Good organization skills  
• Proficiency in additional languages other than English would be a definite asset.